Undercover Boss Live Recap: Mood Media Mogul Overcomes Personal Issues while Addressing Employees’ Concerns (01/04/13)
Happy New Year, Nerds!
Undercover Boss is back with its latest episode featuring the man steering a big media specialist. Here we go!
Lorne Abony is Mood Media’s Chairman and Chief Executive Officer. The company has made a name by providing its clients full in-store media services to help them effectively communicate their messages to their target market.
Having started 75 years ago, Mood Media has grown into a global player. It currently operates in 590,000 store locations which are spread across 48 countries where it plays about 140 million songs a day.
Mood ensures that its media solutions for retail shops (such as gyms and restaurants) will make consumers feel and stay comfortable in the shop, eventually leading to a sale.
Before embarking in his journey, Abony mentions his close relationship with his single mother, quite the opposite of what he has with his father. He claims that his childhood has affected how he is now.
Abony starts his undercover work in Austin, Texas where he engages in dispatch work for DMX, a company that addresses the technical problems of Mood Media’s clients. DMX is a former competitor which Mood has merged with.
At DMX, Abony meets Leila, a dispatcher who orients him on the technicalities of the job. Leila shares that DMX veterans (herself included) aren’t ecstatic about Mood’s merger with the company. She relates that Mood and DMX’s merger puts a dent on job security. Nevertheless, Abony observes that the former DMX employees still provide remarkable services to Mood’s clients.
Abony also meets Jon, a technical specialist, who teaches him how to install a background music system in a restaurant. His time with Jon makes him recognize that the company’s sales and tech people don’t meet eye to eye. Abony realizes that he has been so focused on Mood’s end results and less on the needs of his employees.
In Atlanta, Georgia, Abony learns how to install a video system with the aid of another Mood employee, Eileen. This endeavor forces Abony to come into terms with his fear of heights as he attempts to install a CCTV camera in a gym. Abony gets through the ordeal and also learns more about Eileen on a personal level.
Abony’s next task is to help Devon in producing rack fabricators. While working, Devon shares his shaky relationship with his father, but still ended up making peace with him. This story rocks Abony to the core. During the night, he resolves to have a more open mind on his parental issues.
Abony is finally ready to face the employees he met along the way. In his New York City office, he’s reunited with Leila, Jon, Eileen and Devon.
With Leila, he ensures her that she will always have her job with Mood. Abony is also making a donation in Leila’s name to an animal protection group and $15,000 for her schooling.
For Jon, he offers the job of supervising engineer to keep track on the coordinated efforts of Mood’s sales and technical employees. He’s also giving $40,000 which Jon can use however he wishes.
Abony endows Eileen $10,000 to attend to the needs of her four children, $25,000 to restart her 41K and get back on the right track and company benefits to Eileen and her partner.
Finally, Abony repays Devon’s hard work with $30,000 which the latter can use to support his family.
Abony’s inspiration from Devon also makes him patch up his differences with his father; he understands that family matters to him and his reconciliation with his father is the first step in ensuring that his mistakes won’t be repeated again. His father assures him of his unconditional love.
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Image courtesy of Undercover Boss